Data Security & Privacy at Proowrx
We understand the responsibility that comes with handling our clients’ confidential information. Proowrx takes strict security measures to protect client data and prevent unauthorised access, data breaches and other security risks.
Secure Workspaces. Protected Client Information
When you work with Proowrx, our staff handles financial records, customer information, and other business documents that should not be shared outside the scope of their assigned work. That is why access to client information is restricted. Our staff sign non-disclosure agreements, and we use measures such as firewalls, encryption and restricted system access to protect client information.
The working area is secured with biometric access and monitored by 24/7 CCTV. Staff follow procedures to ensure client information is not copied, removed, or accessed without authorisation. We review security policies regularly to prevent data breaches and other security threats.
Four Pillars of Data Security at Proowrx
We don't rely on only one security measure to protect client information. Proowrx takes security measures across our people, workplace, technology and everyday business operations.
Administrative Security
We have clear rules about who can access information and how to handle confidential data. Our staff follow these rules as part of their work at Proowrx.
- Staff must sign a non-disclosure agreement.
- Internet usage is monitored.
- Staff must adhere to our code of ethics.
- Our team adheres to anti-bribery requirements.
Physical Security
Our office has physical security measures to control access to the building and secure the operational areas. These measures also cover what happens in the event of an unexpected incident.
- Biometric-controlled office access.
- Visitor identification and logging.
- Dedicated visitor areas separated from operational workspaces.
- Disaster response plan for unexpected events.
Technological Security
The technology we use to handle client information includes security measures to protect electronic data and reduce the risk of cyberattacks. This includes the tools we use to protect and exchange information.
- Firewalls & Antivirus to help block unexpected cyber threats.
- Restricted access to approved and whitelisted websites.
- Data encryption for sensitive information.
- Secure file exchange tools for sending and receiving data.
Operational Security
Regular security checks protect client information and ensure continuity if disruptions occur. Our teams work together to manage access, respond to incidents and deal with unexpected disruptions.
- Data is handled only within approved client systems.
- Our team follow clear steps to update and manage files.
- Daily work activity is tracked and reviewed regularly.
- Data is safely deleted or returned when work is completed.
Security Measures We Use to Protect Client Data
We have several practical measures in place across our workplace, devices, and systems to protect client information as our team works with it.
Restricted On-Site Device Usage
Office-issued laptops are used only in the working area and are not permitted to leave the office building. This keeps sensitive client information within a controlled work environment.
Disabled Ports & Wireless Access
We disable physical device ports and Bluetooth on our systems. This helps prevent unauthorised data transfers through external devices or wireless connections.
Secured Devices
Our systems have controlled access settings in place to prevent unauthorised use and changes to device configurations.
No Local Data Storage
We do not store client and business information locally on user devices. Instead, our teams access information through approved cloud-based systems.
Multi-Factor Authentication
We use multi-factor authentication across our systems and applications. Staff need an additional verification step beyond their password to access the system.
Tiered Data Access
Access to client information is based on staff roles and responsibilities. Staff can access only the information they need for their assigned work.
Restricted Internet Access
Internet access on office devices is limited to approved websites using a firewall. This keeps internet use focused on work-related activities and reduces exposure to unwanted websites and online threats.
Cyber Security Software
Our systems use email security, antivirus & anti-malware software, and data loss prevention and EDP control software. These tools help protect electronic data from external threats and cyber attacks.
Security Awareness Training
We conduct regular training programs for our teams to ensure they understand security protocols, recognise potential risks, and protect client data.
